Consumerism isn’t all it’s cracked up to be
So, I buy a new webcam to use with Skype on my office Windows 8.1 desktop PC. Does it work? Don’t be silly… Clueless Advent support tell me that it’s not designed to work with Win 8, just XP, 2000, Vista, 7. I have to tell them that the product packaging states otherwise. It works fine on Win 7, but only the mic works on 8.1. No suggestions on how to resolve the problem, apart from a full Windows refresh. For a 12-quid webcam, with no guarantee of success? I don’t think so...
Meanwhile, I ordered a sparkly new smart TV, to be delivered today. Curry’s online order tracking facility tells me last night that it will be delivered today, between 3.30pm and 7.30pm. Does it turn up, after I organise half a day to ensure that I’m here to receive it? You must be joking… Do they call me to say that it isn’t coming? Are you kidding? Does their tracking facility offer any explanation, or even a revised guess at another date? No – in fact, it states that the order’s status has been reset to “in progress”.
Must be some new meaning of the word progress that I wasn’t previously aware of…
MEANWHILE – I have a Russell Hobbs iron that is subject to a product recall, because it’s among a range of models that is prone to spontaneously combusting (as featured on the BBC’s Watchdog program). They promise to provide a replacement, free of charge, and have the old one collected. I reported my piece of crap to them on 23 December. Three phone calls in the intervening period and a wild goose chase to a dead phone number later, I still have no replacement, and am using something that may scar me for life. Each time I ring them, it’s as if they’ve never heard of me.
Welcome to the UK.
UPDATE: The TV didn’t get delivered because it was on the wrong size van, apparently. Whut? Now having to wait until next Tuesday. They only book half-day slots, so I’ll be playing the dog-walk roulette. You just KNOW they’ll deliver while Leo and I are out enjoying the 75mph gusts on the prom.